When planning a new system or upgrading an existing system it’s worth putting the time in to map your requirements first.

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VoIP is the future of business communications. It can be up to 60% cheaper than a traditional phone system, it's quickly and infinitely scalable and includes a huge range of advanced features not available on traditional phone systems.

However, before approaching solution providers, take some time to answer the following questions and build your list of requirements.

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1. What type phone system are you currently using? Traditional phone or VoIP phone?

2. If you have a VoIP system, is it on premise or cloud hosted?

3. Who will be using the new phones? Office based or remote workers?

4. How many people will need a phone?

5. What features and functionality do they need--call recordings, emailed voicemail?

6. How many incoming calls will they receive at any one time?

7. Will you need to route calls to multiple departments or offices?

8. What's your budget?

9. What’s the speed of your current internet connection? Test here

10. Do you have a dedicated internal IT resource?